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Is it violate law to ask the maintenance history of my car?
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CarGuru > Toyota > Is it violate law to ask the maintenance history of my car? 3 May 2005 15:33:06
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Is it violate law to ask the maintenance history of my car?

Guest 3 May 2005 15:33:06
 Hi,
I bought a camry three years ago. I only have the maintenance history
of rececent four years. Now there is noise when car cold starts. Before
changing timing belt, I want to know if timing belt changed, and when?
I know the previous owner did maintenace in which dealer. When I asked
the person there, he refused to tell me. He said it violates law. Is it
true?

Thanks in advance

Add comment
Jason James 2 May 2005 22:04:17 [ permanent link ]
 
<freelait2000@yahoo­.com> wrote in message
news:1115054765.158­722.5640@o13g2000cwo­.googlegroups.com...­> Hi,> I bought a camry three years ago. I only have the maintenance history> of rececent four years. Now there is noise when car cold starts. Before> changing timing belt, I want to know if timing belt changed, and when?> I know the previous owner did maintenace in which dealer. When I asked> the person there, he refused to tell me. He said it violates law. Is it> true?>
Thanks in advance

One would hardly think a vehicle's history is 'in confidence',...but
stranger things have happened.

Jason


Add comment
Hachiroku 2 May 2005 23:07:14 [ permanent link ]
 On Mon, 02 May 2005 10:26:05 -0700, freelait200 wrote:
Hi,> I bought a camry three years ago. I only have the maintenance history> of rececent four years. Now there is noise when car cold starts. Before> changing timing belt, I want to know if timing belt changed, and when?> I know the previous owner did maintenace in which dealer. When I asked> the person there, he refused to tell me. He said it violates law. Is it> true?>
Thanks in advance

Didn't notice where you're from. Perhaps in your state or country it is,
but I can call my Toyota dealer and get all the info I want on a car.
Toyota has a nifty system where they can look up work done on any Toy at
any dealer, so you might try calling Customer Care, or the dealer where
the car was purchased.

I think they want you to think about doing maintenance that may not be
required. I think it's working...
Add comment
Mark A 2 May 2005 23:32:30 [ permanent link ]
 
Hi,>> I bought a camry three years ago. I only have the maintenance history>> of rececent four years. Now there is noise when car cold starts. Before>> changing timing belt, I want to know if timing belt changed, and when?>> I know the previous owner did maintenace in which dealer. When I asked>> the person there, he refused to tell me. He said it violates law. Is it>> true?>>
Thanks in advance>
It is possible that there are some privacy laws where you live, since you
are asking about service done when someone else owned the vehicle. I would
check with some other Toyota dealers to see if they have the same policy or
whether your dealer is mistaken.


Add comment
E Arredondo 3 May 2005 02:32:32 [ permanent link ]
 
"Mark A" <nobody@nowhere.com­> wrote in message
news:uridncJJSrnTHe­vfRVn-iA@comcast.com­...>>> Hi,>>> I bought a camry three years ago. I only have the maintenance history>>> of rececent four years. Now there is noise when car cold starts. Before>>> changing timing belt, I want to know if timing belt changed, and when?>>> I know the previous owner did maintenace in which dealer. When I asked>>> the person there, he refused to tell me. He said it violates law. Is it>>> true?>>>
Thanks in advance>>
It is possible that there are some privacy laws where you live, since you > are asking about service done when someone else owned the vehicle. I would > check with some other Toyota dealers to see if they have the same policy > or whether your dealer is mistaken.>

go to carfax.com and put the vin number and it would tell you a bunch of
stuff


Add comment
Hopkins 3 May 2005 04:42:03 [ permanent link ]
 As mentioned, it may be a privacy issue where you live. Or maybe the
dealership is screwy. It wouldn't be the first time a Toyota dealership
did or said something odd.

When I bought my Camry I asked the original dealership if I could get
the maintenance records, and they obliged without hesitation. What they
did do was tear off the top of the printout where the original owner's
personal info was listed.

Add comment
Viperkiller 3 May 2005 06:37:23 [ permanent link ]
 On 2 May 2005 10:26:05 -0700, freelait2000@yahoo.­com wrote:
Hi,>I bought a camry three years ago. I only have the maintenance history>of rececent four years. Now there is noise when car cold starts. Before>changing timing belt, I want to know if timing belt changed, and when?>I know the previous owner did maintenace in which dealer. When I asked>the person there, he refused to tell me. He said it violates law. Is it>true?>
Thanks in advance

I'm very familiar with the privacy acts that we have. It dictates
that 3rd parties (you in this case) are not allowed any information
without consent from the original party (the former owner). However,
that only translates on the information on them. As the owner of the
car, you are allowed any service records on it. You are not allowed
on who did it but knowing what was done and when is legal. The
service writer may be erring on the side of caution as he's apparently
not familiar with the regulations himself.

I'd suggest explaining that you want only WHAT and WHEN on YOUR
vehicle and not who did it. If he/she refuses, I'd go to another
dealer. Perhaps talking to Toyota themselves may help. I've never
had any problems with my dealer but I've been going to him for over 18
years so he tells me what I need to know (without violating any
regulations).
Add comment
Philip 3 May 2005 08:59:33 [ permanent link ]
 Hopkins wrote:> As mentioned, it may be a privacy issue where you live. Or maybe the> dealership is screwy. It wouldn't be the first time a Toyota> dealership did or said something odd.>
When I bought my Camry I asked the original dealership if I could get> the maintenance records, and they obliged without hesitation. What> they did do was tear off the top of the printout where the original> owner's personal info was listed.

At best, the dealer's computer records only show dealership service work and
warranty claims. It should be obvious that work (ie, oil changes) performed
by an independent shop will not be included.



Add comment
Hopkins 3 May 2005 15:33:06 [ permanent link ]
 
At best, the dealer's computer records only show dealership service
work and>warranty claims.

That's true. the OP doesn't say what year the car is, but when I bought
my Camry it had just gone off warranty. I figured anything needing
attention would show up on the records the dealer had.

Also, the previous owner had apparently done his own oil changes -- he
had a list of odometer readings written on the inside cover of the
owner's manual.

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CarGuru > Toyota > Is it violate law to ask the maintenance history of my car? 3 May 2005 15:33:06
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