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Slight clunking noise in rear of 2001 E320
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CarGuru > Mercedes > Slight clunking noise in rear of 2001 E320 7 April 2005 03:19:32

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Slight clunking noise in rear of 2001 E320

Jeff Sloane 2 April 2005 05:49:48
 I purchased a 2001 E320 4matic with 12,619 miles on it in March and have
been very happy with the purchase. Apparently, with all the things to
absorb in a test drive I did not hear a slight clunking noise from the back.
What is happening is if I am in traffic and I take my foot off the
accelerator and then a few seconds later apply some gas I hear a slight
clunk coming from the rear - sounds like a universal joint (I think the
Merceds equivelant is a slip disk). I bought the car from a dealer (paid
$32,200), I have the Starmark program (and I bought a 4 year 100,000 mile
warranty from AAA) so getting it fixed won't be an issue just wanted to get
some feed back on what it might be and if this is common with E320's of this
year. BTW I did check CarFax and the Mercedes repair history and the car
wasn't touched except for normal maintainence (oil changes etc). The car
was exceptionally clean - not a nick, scratch, dent on the paint, the
leather was clean etc..., cd changer, Bose system. I had a Volvo S80 Turbo
that was transportation. Driving this car is, well, like a mini vacation.

Thanks,

Jeff


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Kent_Diego 2 April 2005 09:46:41 permanent link ]
 
What is happening is if I am in traffic and I take my foot off the > accelerator and then a few seconds later apply some gas I hear a slight > clunk coming from the rear -

I have this same issue, although much worse than what you describe as car is
much older. I have seen this in several other cars and always thought it was
play in the differential. A little play in the differential is supposedly
normal for many cars. Be sure to write back on what the dealer does (if
anything) to cure this.

-Kent


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Jav 5 April 2005 03:55:10 permanent link ]
 I purchased a 2001 E320 wagon (non-4Matic) last April from a Mercedes
dealer. It was still under factory warranty with an additional one year
Starmark.

I literally drove the car off the lot and noted a "clunking" in the rear. I
didn't pay
it too much attention thinking it was a loose car jack or spare tire. When I
got home
(75 miles later) I checked those items and they were not the problem. After
several
more days of clunking I took the car to my local dealer (5 miles away) and
they
diagnosed a defective hydropneumatic suspension system. It took 5 days to
get the
parts from Germany and fortunately the parts and labor ($1500) were covered
by
warranty. I was quite peaved that a "Starmark certified" car could be driven
off the
dealer lot with a MAJOR suspension defect. I wrote a letter to the General
Manager
of the dealership. Several days later I had a message from a junior salesman
left on
my answering machine. That was the extent of the response from the dealer to
my
problem.

So much for customer satisfaction.......­.....


"Jeff Sloane" <sabre36@optonline.­net> wrote in message
news:%Sm3e.21001$Hk­7.13068@fe09.lga...>­I purchased a 2001 E320 4matic with 12,619 miles on it in March and have >been very happy with the purchase. Apparently, with all the things to >absorb in a test drive I did not hear a slight clunking noise from the >back. What is happening is if I am in traffic and I take my foot off the >accelerator and then a few seconds later apply some gas I hear a slight >clunk coming from the rear - sounds like a universal joint (I think the >Merceds equivelant is a slip disk). I bought the car from a dealer (paid >$32,200), I have the Starmark program (and I bought a 4 year 100,000 mile >warranty from AAA) so getting it fixed won't be an issue just wanted to get >some feed back on what it might be and if this is common with E320's of >this year. BTW I did check CarFax and the Mercedes repair history and the >car wasn't touched except for normal maintainence (oil changes etc). The >car was exceptionally clean - not a nick, scratch, dent on the paint, the >leather was clean etc..., cd changer, Bose system. I had a Volvo S80 Turbo >that was transportation. Driving this car is, well, like a mini vacation.>
Thanks,>
Jeff>


Add comment
Martin Joseph 5 April 2005 10:51:49 permanent link ]
 On 2005-04-04 16:55:10 -0700, "jav" <hc_72@hotmail.com>­ said:
I purchased a 2001 E320 wagon (non-4Matic) last April from a Mercedes> dealer. It was still under factory warranty with an additional one year > Starmark.>
I literally drove the car off the lot and noted a "clunking" in the > rear. I didn't pay> it too much attention thinking it was a loose car jack or spare tire. > When I got home> (75 miles later) I checked those items and they were not the problem. > After several> more days of clunking I took the car to my local dealer (5 miles away) and they> diagnosed a defective hydropneumatic suspension system. It took 5 days > to get the> parts from Germany and fortunately the parts and labor ($1500) were covered by> warranty. I was quite peaved that a "Starmark certified" car could be > driven off the> dealer lot with a MAJOR suspension defect. I wrote a letter to the > General Manager> of the dealership. Several days later I had a message from a junior > salesman left on> my answering machine. That was the extent of the response from the dealer to my> problem.

Other then fixing it under the warranty. What did you want? and
engraved apology?


Add comment
Jav 6 April 2005 05:09:28 permanent link ]
 
"Martin Joseph" <mercedes@barknatur­alpet.com> wrote in message
news:20050404235149­75249%mercedes@barkn­aturalpetcom...> On 2005-04-04 16:55:10 -0700, "jav" <hc_72@hotmail.com>­ said:> >
Other then fixing it under the warranty. What did you want? and engraved > apology?>

Engraved..........n­o

Apology.........yes­

1. The dealership which sold me the "Starmark Certified" car was not the
dealership which did the diagnosis and repairs.

2. Do YOU consider it perfectly acceptable that a "Starmark Certified"
car (you know, the program which meticulously goes through 128 inspections
to make sure you have a good-as-new car) allows a car to leave the lot
with a major suspension defect?

3. Isn't customer satisfaction one of the PRIMARY responsibilities of a
General Manager? Is he TOO BUSY to call me on the phone?

Sorry, if MB adapts your attitude, their J.D. Powers ratings, consumer
satisfaction and sales will continue to plummet.


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CarGuru > Mercedes > Slight clunking noise in rear of 2001 E320 7 April 2005 03:19:32

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