Re: Kudos to Rubicon Express!

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Re: Kudos to Rubicon Express!
Jeff Strickland 28 April 2005 23:11:36
	The next time that happens, you can put a bolt in the hole where that pin goes, and this will be more than sufficient to get you home. "John" <google@coyotebush.net> wrote in message news:1114711066.449811.268710@z14g2000cwz.googlegroups.com...> I had a breakdown in the desert last weekend, and got some really> outstanding support from Rubicon Express. They really went out of their> way to help.> The problem was my YJ's U-bolts. I hadn't checked them in a long time,> and they were loose. Things got a bit "squirrely" coming down a steep> hill. At the bottom, I discovered the axle skewed, the centering pins> sheared, and an angle wedge was missing. I'm really glad it happened on> the dirt and not on the freeway.> Knowing it would be next to impossible to find lift parts locally, I> called Rubicon Express and ordered new ones. Here I am, out in the> middle of the desert, and by some minor miracle my cell phone is> working. This was 3:00 in the afternoon. I explained my situation, and> RE got the parts out by overnight mail. The parts arrived 10:00 AM. By> noon, I was back on the trail.> This was truly exceptional. The RE people went out of their way to get> me going again. I'll stop short of turning this message into an> advertisement, but I want to give credit where it is due. I am very,> very pleased.> Thanks,> John Morris> Menlo Park, CA>
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Dave Milne 29 April 2005 00:48:51 [ permanent link ]
	refreshing to hear ! Dave Milne, Scotland '91 Grand Wagoneer, '99 TJ "John" <google@coyotebush.net> wrote in message news:1114711066.449811.268710@z14g2000cwz.googlegroups.com...> I had a breakdown in the desert last weekend, and got some really> outstanding support from Rubicon Express. They really went out of their> way to help.> The problem was my YJ's U-bolts. I hadn't checked them in a long time,> and they were loose. Things got a bit "squirrely" coming down a steep> hill. At the bottom, I discovered the axle skewed, the centering pins> sheared, and an angle wedge was missing. I'm really glad it happened on> the dirt and not on the freeway.> Knowing it would be next to impossible to find lift parts locally, I> called Rubicon Express and ordered new ones. Here I am, out in the> middle of the desert, and by some minor miracle my cell phone is> working. This was 3:00 in the afternoon. I explained my situation, and> RE got the parts out by overnight mail. The parts arrived 10:00 AM. By> noon, I was back on the trail.> This was truly exceptional. The RE people went out of their way to get> me going again. I'll stop short of turning this message into an> advertisement, but I want to give credit where it is due. I am very,> very pleased.> Thanks,> John Morris> Menlo Park, CA>
		Add comment


SoK66 29 April 2005 03:56:03 [ permanent link ]
	I've been running an RE suspension since '02 and have been very pleased with it. Great to hear about their improved product support. "Dave Milne" <jeep@_nospam_milne.info> wrote in message news:T_bce.21518$G8.5555@text.news.blueyonder.co.uk...> refreshing to hear !> Dave Milne, Scotland> '91 Grand Wagoneer, '99 TJ> "John" <google@coyotebush.net> wrote in message> news:1114711066.449811.268710@z14g2000cwz.googlegroups.com...>> I had a breakdown in the desert last weekend, and got some really>> outstanding support from Rubicon Express. They really went out of their>> way to help.>> The problem was my YJ's U-bolts. I hadn't checked them in a long time,>> and they were loose. Things got a bit "squirrely" coming down a steep>> hill. At the bottom, I discovered the axle skewed, the centering pins>> sheared, and an angle wedge was missing. I'm really glad it happened on>> the dirt and not on the freeway.>> Knowing it would be next to impossible to find lift parts locally, I>> called Rubicon Express and ordered new ones. Here I am, out in the>> middle of the desert, and by some minor miracle my cell phone is>> working. This was 3:00 in the afternoon. I explained my situation, and>> RE got the parts out by overnight mail. The parts arrived 10:00 AM. By>> noon, I was back on the trail.>> This was truly exceptional. The RE people went out of their way to get>> me going again. I'll stop short of turning this message into an>> advertisement, but I want to give credit where it is due. I am very,>> very pleased.>> Thanks,>> John Morris>> Menlo Park, CA>>
		Add comment


Carlo 30 April 2005 03:27:08 [ permanent link ]
	I haven't even purchased anything from them & am very happy with the service. a couple of years ago I went to the shop & expressed my concern about highway handling of their long arm lift kit. I had determined from much reading & asking that most kits did well off road - but I had not seen or heard anything about highway handling. I asked if they had something like a demo or loaner vehicle that I might try before buying. They told me no.......but then one of the guys behind the counter (I believe his name was Paul) offered to let me drive his personal vehicle. I was impressed. I was very impressed & as soon as I get the money together, I am going back to make the purchase. -- Carlo F. Serusa, Jr. RPh carlo.jr at comcast DOTnet '98 Sahara TJ - '89 YJ - '79 Scout II O\|\|\|\|\|\|\|O '92 Explorer '65 Mustang "SoK66" <SoK66@frontier.net> wrote in message news:d4rtb8096p@enews4.newsguy.com...> I've been running an RE suspension since '02 and have been very pleased with> it. Great to hear about their improved product support.> "Dave Milne" <jeep@_nospam_milne.info> wrote in message> news:T_bce.21518$G8.5555@text.news.blueyonder.co.uk...> > refreshing to hear !> > Dave Milne, Scotland> > '91 Grand Wagoneer, '99 TJ> > "John" <google@coyotebush.net> wrote in message> > news:1114711066.449811.268710@z14g2000cwz.googlegroups.com...> >> I had a breakdown in the desert last weekend, and got some really> >> outstanding support from Rubicon Express. They really went out of their> >> way to help.> >> The problem was my YJ's U-bolts. I hadn't checked them in a long time,> >> and they were loose. Things got a bit "squirrely" coming down a steep> >> hill. At the bottom, I discovered the axle skewed, the centering pins> >> sheared, and an angle wedge was missing. I'm really glad it happened on> >> the dirt and not on the freeway.> >> Knowing it would be next to impossible to find lift parts locally, I> >> called Rubicon Express and ordered new ones. Here I am, out in the> >> middle of the desert, and by some minor miracle my cell phone is> >> working. This was 3:00 in the afternoon. I explained my situation, and> >> RE got the parts out by overnight mail. The parts arrived 10:00 AM. By> >> noon, I was back on the trail.> >> This was truly exceptional. The RE people went out of their way to get> >> me going again. I'll stop short of turning this message into an> >> advertisement, but I want to give credit where it is due. I am very,> >> very pleased.> >> Thanks,> >> John Morris> >> Menlo Park, CA> >>
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Re: Kudos to Rubicon Express!

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