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CarGuru > Jeep Willys > Re: "warranty" on a '97 TJ (long) 8 April 2005 20:58:29

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Re: "warranty" on a '97 TJ (long)

FrankW 8 April 2005 18:29:09
 LOL.... That is soooo typical of a warranty company.
How does the Adjuster know it was a pre-existing condition.

Reminds me when I brought my jeep in to get the
power steering box fixed of it's leak from the main
input shaft. The Service Representative advised that
I should replace the whole box rather than the seal
"In case it starts to leak again".... I laughed and said
that it might be safer to replace the whole Jeep instead.

HG97TJ wrote:> Well after selling my YJ back in 2001 I've been trying to figure a way> to get back into a Jeep ever since. I finally did it a few weeks ago> without selling my wife, her car or the two kids and landed a 97 TJ> sport from a dealer. Upon taking the Jeep to my local mechanic for PA> inspections (purchase was in NJ) he noticed a noise coming from the> rear diff and after taking it apart realized the bearings and one axle> shaft were pitted and worn and would need to be replaced. Obviously> not something I heard during the test drive or ride home. I was not> that concerned as the dealer included a Powertrain warranty in the deal> which included coverage on "all lubricated parts in the differential".>
So I call the warranty company with a description on the problem and> they send an adjuster to look at the rear. After taking pictures and> writing the report they confirm what the mechanic found that the pinion> bearings and axle shaft would need to be replaced and this type of> repair is typically covered. (estimated between $800-$1000 by my> mechanic) However the claims adjuster states that this was a> pre-existing condition at the time of sale and there is nothing they> can do for me. So now I figure I'm screwed. After settling down I can> see the warranty company's point. They probably see cases like this a> lot.>
Next step, the dealer. Much to my surprise I call the dealer and> explain the situation and they say bring it in we'll take care of it!> Not only that, they offered to come tow it from my mechanic to their> shop (50 miles). Too good to be true? We'll see, but I am going to> give them a shot at repairing it as there will be no money out pocket,> yet and they seem to be willing to make good on this deal. There's no> doubt there's some risk involved buying used and I've learned some> lessons for the next time. I have to believe the dealer was aware of> the rear diff issue and was pushing the burden to the warranty company> to save a buck.>
Hopefully in a week or so I'll be happily driving the TJ around waving> to the rest of you again...(hopefully no poorer than I already am) !!!>
Hope to be Jeepin soon!!!>

Add comment
JimG 8 April 2005 18:48:25 permanent link ]
 If plan to get bigger tires, now is the time to re-gear. The will have to
reset the pinion anyway. They would enjoy making money on the front.

--
JimG
80' CJ-7 258 CID, HEI
4.56 Gears, Lock-Right F&R
35" BFG MT on 15x10 Centerlines
D44 Rear, D30 Front. SOA
Dana 300 w/4:1 & Currie twin sticks
Warn X8000i w/ dual batteries

00' TJ Sport 4.0L, 5sp
4.56 Gears, TrueTrac rear
33" BFG AT on 15x8 Eagle Alloys
D35 Rear, D30 Front. 3" Suspension Lift


Add comment
L . W . Hughes III 8 April 2005 20:54:45 permanent link ]
 Give your Stealership a plug.
God Bless America, ßill O|||||||O
mailto:LWHughes3rd@­aol.com http://www.billhugh­es.com/

HG97TJ wrote:>
Well after selling my YJ back in 2001 I've been trying to figure a way> to get back into a Jeep ever since. I finally did it a few weeks ago> without selling my wife, her car or the two kids and landed a 97 TJ> sport from a dealer. Upon taking the Jeep to my local mechanic for PA> inspections (purchase was in NJ) he noticed a noise coming from the> rear diff and after taking it apart realized the bearings and one axle> shaft were pitted and worn and would need to be replaced. Obviously> not something I heard during the test drive or ride home. I was not> that concerned as the dealer included a Powertrain warranty in the deal> which included coverage on "all lubricated parts in the differential".>
So I call the warranty company with a description on the problem and> they send an adjuster to look at the rear. After taking pictures and> writing the report they confirm what the mechanic found that the pinion> bearings and axle shaft would need to be replaced and this type of> repair is typically covered. (estimated between $800-$1000 by my> mechanic) However the claims adjuster states that this was a> pre-existing condition at the time of sale and there is nothing they> can do for me. So now I figure I'm screwed. After settling down I can> see the warranty company's point. They probably see cases like this a> lot.>
Next step, the dealer. Much to my surprise I call the dealer and> explain the situation and they say bring it in we'll take care of it!> Not only that, they offered to come tow it from my mechanic to their> shop (50 miles). Too good to be true? We'll see, but I am going to> give them a shot at repairing it as there will be no money out pocket,> yet and they seem to be willing to make good on this deal. There's no> doubt there's some risk involved buying used and I've learned some> lessons for the next time. I have to believe the dealer was aware of> the rear diff issue and was pushing the burden to the warranty company> to save a buck.>
Hopefully in a week or so I'll be happily driving the TJ around waving> to the rest of you again...(hopefully no poorer than I already am) !!!>
Hope to be Jeepin soon!!!
Add comment
L . W . Hughes III 8 April 2005 20:58:29 permanent link ]
 You can bet pieces from a broken axle will not be completely
flushed out and will end up in the pinion bearings.
God Bless America, ßill O|||||||O
mailto:LWHughes3rd@­aol.com http://www.billhugh­es.com/

HG97TJ wrote:>
How did the adjuster know it was a pre-existing condition? Just on the> basis that those parts wear out over time and could not have happened> in the 50 miles that I drove it home. Just an excuse that gets them> out of paying for it!
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CarGuru > Jeep Willys > Re: "warranty" on a '97 TJ (long) 8 April 2005 20:58:29

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