"Trying to make a living doing warranty work is like trying to win a golf> tournament using only a putter.">

­>

-- > If at first you don't succeed, you're not cut out for skydiving>

"J Drum" <jeffnospam@nospamf­oothillranchcjd.com>­ wrote in message> news:TI89e.4469$26.­360@chiapp18.algx.ne­t...>> Here's something to consider (for factory technicians, regardless of> vehicle>> manufacturer...)>>

-- > ___________________­______> Laszlo Almasi> Carolina Watercraft Works, Inc.>

"In the battle between money and love, money will always triumph"> "TBone" <t-bonenospam@nc.rr­.com> wrote in message> news:abb9e.66870$JL­2.2265945@twister.so­utheast.rr.com...> > Then charge a competitive rate or prove that you are worth the higher

Keyword he used was "warranty" work. Warranty work does not>sufficiently compensate for the actual amount of time required to>complete most tasks. With warranty work, you get what the factory>says and nothing more. If it actually requires 5 hours to complete a task>the OEM pays 3 hours for....you choke on the rest.

I understand what he said but if they want to get more than warranty work>then they have to do what I said and so far, they are not doing it.

And in order to get the good paying customer work down the road you> have to be ready and willing to eat the "peanuts" that come your way,> both under warranty and out.>

As service manager 20 years ago I had the philosophy that if the job> wasn't big enough to be worth the $25 it took to process the paperwork> from end to end, the job was done free. That meant I replaced a lot of> bulbs, wiper blades, flashers, and fuses gratis.(customer bought the> parts at the parts counter and I installed them) I freed up a lot of> sticky door handles (the curse of the mid eighties Toyota) for no> charge - and no paperwork.> I had more paying work than I could handle, with a retention rate of> well over 100% for most of the 10 years I held the job, and I made the> DP a millionaire.>

There are still a few dealerships in the world that will do that, but> they are few and far between. I, for one, was never able so spell> service with only 4 letters.

I always found warrranty paid pretty darn good, considering most> warranty work on Toyotas was due to "infant mortality", so nothing was> rusted or dirty etc.A good tech could routinely beat the book on> Toyotas from 1969 to 1996 - don't know how much it's changed since> then.

To J drum, try driving with the putter some time. It's fun, and> 180 yards is nothing for someone with a good swing. My short game sucks> however, and the putter is better used off the tee. I can easily be on> the green on two for a 540 yard par 5, yet 10 putt for a crowd> displeaser.>

Brent>

"Brent D" <drgn1400@webtv.net­> wrote in message> news:4702-426878DD-­215@storefull-3178.b­ay.webtv.net...>>> Then you should try it in my field...> Its warranty....> But its gonna COST you $1500.>

BUT ITS WARRANTY!!!>

Thats the way it works..stuff we didnt sell, or install...>

I will take warranty all day long...the entire idea is to make > money....why> give it up?>

"Steve@carolinabree­zehvac.com" <webmaster@carolina­breezehvac.com> wrote in> message news:Jl6ae.39$ng3.7­71@eagle.america.net­...> >

Steve, looks like you have him now. Play nice with your new friend!!<BMFG>>