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Special tools, special training,
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CarGuru > Dodge > Special tools, special training, 17 April 2005 17:56:24
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Special tools, special training,

Brent D 13 April 2005 09:40:43
 
To Roy, I'm not the newest Troll. I was a member of this Ng before
you found it. So you know where you can nicely place this NG.
To "The Guy"; I more than appreciate your ideas. A technician does
deserve to make a decent living (independent or dealer). They spend
their lives learning how to service customers on vehicles that will
change in less than six months. Your support is welcomed by every
honest and hard working technician out there.
As for special tools and training: they cost money and are
required, not "chosen", to a dealer. This will drive up the labor rate
over an independent, as the independent has the "choice" to invest in
similar training and tools.
Choosing a reliable repair facility is the single most important
decision a customer can make (independent or dealer). You have to trust
the decision you make, or the repair is worthless.

Brent

Add comment
Roy 14 April 2005 01:52:24 [ permanent link ]
 
"Brent D" <drgn1400@webtv.net­> wrote in message
news:27511-425CB0DB­-24@storefull-3176.b­ay.webtv.net...>
To Roy, I'm not the newest Troll. I was a member of this Ng before> you found it. So you know where you can nicely place this NG.

Perhaps you are not the newest troll but a troll none the less. By placing,
I figure you mean the same place your head is so firmly planted.

Roy



To "The Guy"; I more than appreciate your ideas. A technician does> deserve to make a decent living (independent or dealer). They spend> their lives learning how to service customers on vehicles that will> change in less than six months. Your support is welcomed by every> honest and hard working technician out there.> As for special tools and training: they cost money and are> required, not "chosen", to a dealer. This will drive up the labor rate> over an independent, as the independent has the "choice" to invest in> similar training and tools.> Choosing a reliable repair facility is the single most important> decision a customer can make (independent or dealer). You have to trust> the decision you make, or the repair is worthless.>
Brent>


Add comment
Brent D 14 April 2005 08:39:39 [ permanent link ]
 Roy,

Perhaps your frustrations toward me are the result of you behaving
as the customers I have descrbed. Your warranty policy book is still
crisp, clean and unread; yet you stand at the dealership informing them
of what "should have been covered." Reality hurts when it hits close to
home. Doesn't it?

Brent

Add comment
Tom Lawrence 17 April 2005 17:56:24 [ permanent link ]
 
I knew we would agree on something.

Yeah... hell just dropped a few degrees. :)­


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CarGuru > Dodge > Special tools, special training, 17 April 2005 17:56:24
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