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Chrysler Customer Service?
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CarGuru > Chrysler > Chrysler Customer Service? 23 March 2005 03:11:06
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Chrysler Customer Service?

Guest 25 February 2005 19:11:46
 Hi,

I've been having problems with a local Chrysler dealership to whom I had
taken my car for repairs a few weeks ago. To put it bluntly, without
going into much detail, they did NOT fix the problem (a problem with the
car not starting intermittently). I'm out in excess of $1,000. I've
tried dealing with the dealership management and have also called the
1-800 customer service line to no avail. Is there a name, number, or
address of someone higher up in Chrysler whom I could contact? I asked
the customer service representative, but he stated he could not disclose
such information. Thank you for your help.

Add comment
Tnkev 25 February 2005 20:43:29 [ permanent link ]
 
<TommyMorrison@webt­v.net> wrote in message
news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000.

What did they do in attempts to correct your vehicles issue??


Add comment
Mic Canic 27 February 2005 18:16:47 [ permanent link ]
 thats what happens when mechinacs are paid flat rate

TommyMorrison@webtv­.net wrote:
Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000. I've> tried dealing with the dealership management and have also called the> 1-800 customer service line to no avail. Is there a name, number, or> address of someone higher up in Chrysler whom I could contact? I asked> the customer service representative, but he stated he could not disclose> such information. Thank you for your help.

Add comment
Art 27 February 2005 22:22:00 [ permanent link ]
 Most dealers warrant their repairs. The repairs did not do the job so
therefore they should fix them under the dealer repair warranty. I was NOT
referring to Chrysler new car warranty.


"mic canic" <dbrider@cac.net> wrote in message
news:4221D6AF.38787­C6E@cac.net...> not everything is covered under warranty esp. after 3/36 has expired and u> should not EXPECT it to be>
Art wrote:>
The repair should be under warranty. If put on a credit card in the US >> you>> may be able to threaten the dealership that you will ask the credit card>> company for a chargeback if they don't fix the car properly.>>
<TommyMorrison@webt­v.net> wrote in message>> news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...>> > Hi,>> >
I've been having problems with a local Chrysler dealership to whom I >> > had>> > taken my car for repairs a few weeks ago. To put it bluntly, without>> > going into much detail, they did NOT fix the problem (a problem with >> > the>> > car not starting intermittently). I'm out in excess of $1,000. I've>> > tried dealing with the dealership management and have also called the>> > 1-800 customer service line to no avail. Is there a name, number, or>> > address of someone higher up in Chrysler whom I could contact? I asked>> > the customer service representative, but he stated he could not >> > disclose>> > such information. Thank you for your help.>> >


Add comment
Maxpower 28 February 2005 00:20:52 [ permanent link ]
 
"Art" <begunaNOSPAMPLEASE­@mindspring.com> wrote in message
news:_doUd.1404$wy3­.442@newsread3.news.­atl.earthlink.net...­> Sorry but that is not an excuse for crappy workmanship and the dealer is> still responsible to do the job right or refund his money.>
"mic canic" <dbrider@cac.net> wrote in message> news:4221D64F.8E81F­917@cac.net...> > thats what happens when mechinacs are paid flat rate> >
TommyMorrison@webtv­.net wrote:> >
Hi,> >>
I've been having problems with a local Chrysler dealership to whom I
taken my car for repairs a few weeks ago. To put it bluntly, without> >> going into much detail, they did NOT fix the problem (a problem with
car not starting intermittently). I'm out in excess of $1,000. I've> >> tried dealing with the dealership management and have also called the> >> 1-800 customer service line to no avail. Is there a name, number, or> >> address of someone higher up in Chrysler whom I could contact? I asked> >> the customer service representative, but he stated he could not
disclose> >> such information. Thank you for your help.> >

Once again, Year/make and problems???>


Add comment
Punch 28 February 2005 03:00:28 [ permanent link ]
 
What makes this even harder to swallow is the fact that I was even> contemplating buying another Sebring after this one was fixed and sold.> Two of my immediate family members have financed vehicles through> Chrysler financial recently. At this point, unless this issue is> resolved, I would NEVER recommend Chrysler to anyone. This is the> absolute worst customer service I've ever received.>

take it to the same dealer and trade it in, while its running of course.


Add comment
Treeline 1 March 2005 04:54:16 [ permanent link ]
 
<TommyMorrison@webt­v.net> wrote in message news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000. I've> tried dealing with the dealership management and have also called the> 1-800 customer service line to no avail. Is there a name, number, or> address of someone higher up in Chrysler whom I could contact? I asked> the customer service representative, but he stated he could not disclose> such information. Thank you for your help.

There use to be a Zone Representative for Chrysler whose main job was to
arbitrate these types of disputes. Daimler bought Chrysler, I do not know.
I think it is very suspicious that they will not give you the name of the
zone representative. You might want to ask again and perhaps, although
this might take balls, ask in writing that they WILL NOT give you the name
of the zone representative. Maybe write it on the next oil change form
for them?

You can contain Chrysler directly to some degree. They have their website,
something like daimlerchysler.com.­ They may have phone number in their.

There may be the phone numbers for the corporate office so you can call
them directly in the USA, a regional office. I would assume the real
corporate office is now in Germany, but that is also a phone call away.
You can pursue it with Chrysler, but who knows now they are a German
company.

You can pursue it in small claims court.

You can also see if your state has a lemon law and if your car qualifies
for that. Something about so many fixes and they cannot fix it then they
have to take back the vehicle?

Who said he would not give you the name of the zone rep? The owner of the
place or the service manager? Some dealers are the pits. I have been to the
best and the worst.

I have used the zone rep, I forget why. Something about the paint peeling
on a brand new car. Everybody was pretty nice about it because it was
an honest, clean dealership. They did not hold it against me when I went
up the food chain.

But then I am a little different, marching to my own drum, bang bang...


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CarGuru > Chrysler > Chrysler Customer Service? 23 March 2005 03:11:06
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