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CarGuru > Chrysler > Chrysler Customer Service? 23 March 2005 03:11:06
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Chrysler Customer Service?

Guest 23 March 2005 03:11:06
 Hi,

I've been having problems with a local Chrysler dealership to whom I had
taken my car for repairs a few weeks ago. To put it bluntly, without
going into much detail, they did NOT fix the problem (a problem with the
car not starting intermittently). I'm out in excess of $1,000. I've
tried dealing with the dealership management and have also called the
1-800 customer service line to no avail. Is there a name, number, or
address of someone higher up in Chrysler whom I could contact? I asked
the customer service representative, but he stated he could not disclose
such information. Thank you for your help.

Add comment
Tnkev 25 February 2005 20:43:29 [ permanent link ]
 
<TommyMorrison@webt­v.net> wrote in message
news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000.

What did they do in attempts to correct your vehicles issue??


Add comment
Mic Canic 27 February 2005 18:16:47 [ permanent link ]
 thats what happens when mechinacs are paid flat rate

TommyMorrison@webtv­.net wrote:
Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000. I've> tried dealing with the dealership management and have also called the> 1-800 customer service line to no avail. Is there a name, number, or> address of someone higher up in Chrysler whom I could contact? I asked> the customer service representative, but he stated he could not disclose> such information. Thank you for your help.

Add comment
Art 27 February 2005 22:22:00 [ permanent link ]
 Most dealers warrant their repairs. The repairs did not do the job so
therefore they should fix them under the dealer repair warranty. I was NOT
referring to Chrysler new car warranty.


"mic canic" <dbrider@cac.net> wrote in message
news:4221D6AF.38787­C6E@cac.net...> not everything is covered under warranty esp. after 3/36 has expired and u> should not EXPECT it to be>
Art wrote:>
The repair should be under warranty. If put on a credit card in the US >> you>> may be able to threaten the dealership that you will ask the credit card>> company for a chargeback if they don't fix the car properly.>>
<TommyMorrison@webt­v.net> wrote in message>> news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...>> > Hi,>> >
I've been having problems with a local Chrysler dealership to whom I >> > had>> > taken my car for repairs a few weeks ago. To put it bluntly, without>> > going into much detail, they did NOT fix the problem (a problem with >> > the>> > car not starting intermittently). I'm out in excess of $1,000. I've>> > tried dealing with the dealership management and have also called the>> > 1-800 customer service line to no avail. Is there a name, number, or>> > address of someone higher up in Chrysler whom I could contact? I asked>> > the customer service representative, but he stated he could not >> > disclose>> > such information. Thank you for your help.>> >


Add comment
Maxpower 28 February 2005 00:20:52 [ permanent link ]
 
"Art" <begunaNOSPAMPLEASE­@mindspring.com> wrote in message
news:_doUd.1404$wy3­.442@newsread3.news.­atl.earthlink.net...­> Sorry but that is not an excuse for crappy workmanship and the dealer is> still responsible to do the job right or refund his money.>
"mic canic" <dbrider@cac.net> wrote in message> news:4221D64F.8E81F­917@cac.net...> > thats what happens when mechinacs are paid flat rate> >
TommyMorrison@webtv­.net wrote:> >
Hi,> >>
I've been having problems with a local Chrysler dealership to whom I
taken my car for repairs a few weeks ago. To put it bluntly, without> >> going into much detail, they did NOT fix the problem (a problem with
car not starting intermittently). I'm out in excess of $1,000. I've> >> tried dealing with the dealership management and have also called the> >> 1-800 customer service line to no avail. Is there a name, number, or> >> address of someone higher up in Chrysler whom I could contact? I asked> >> the customer service representative, but he stated he could not
disclose> >> such information. Thank you for your help.> >

Once again, Year/make and problems???>


Add comment
Punch 28 February 2005 03:00:28 [ permanent link ]
 
What makes this even harder to swallow is the fact that I was even> contemplating buying another Sebring after this one was fixed and sold.> Two of my immediate family members have financed vehicles through> Chrysler financial recently. At this point, unless this issue is> resolved, I would NEVER recommend Chrysler to anyone. This is the> absolute worst customer service I've ever received.>

take it to the same dealer and trade it in, while its running of course.


Add comment
Treeline 1 March 2005 04:54:16 [ permanent link ]
 
<TommyMorrison@webt­v.net> wrote in message news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000. I've> tried dealing with the dealership management and have also called the> 1-800 customer service line to no avail. Is there a name, number, or> address of someone higher up in Chrysler whom I could contact? I asked> the customer service representative, but he stated he could not disclose> such information. Thank you for your help.

There use to be a Zone Representative for Chrysler whose main job was to
arbitrate these types of disputes. Daimler bought Chrysler, I do not know.
I think it is very suspicious that they will not give you the name of the
zone representative. You might want to ask again and perhaps, although
this might take balls, ask in writing that they WILL NOT give you the name
of the zone representative. Maybe write it on the next oil change form
for them?

You can contain Chrysler directly to some degree. They have their website,
something like daimlerchysler.com.­ They may have phone number in their.

There may be the phone numbers for the corporate office so you can call
them directly in the USA, a regional office. I would assume the real
corporate office is now in Germany, but that is also a phone call away.
You can pursue it with Chrysler, but who knows now they are a German
company.

You can pursue it in small claims court.

You can also see if your state has a lemon law and if your car qualifies
for that. Something about so many fixes and they cannot fix it then they
have to take back the vehicle?

Who said he would not give you the name of the zone rep? The owner of the
place or the service manager? Some dealers are the pits. I have been to the
best and the worst.

I have used the zone rep, I forget why. Something about the paint peeling
on a brand new car. Everybody was pretty nice about it because it was
an honest, clean dealership. They did not hold it against me when I went
up the food chain.

But then I am a little different, marching to my own drum, bang bang...


Add comment
D & J Bergevin 20 March 2005 23:58:47 [ permanent link ]
 Your experience is similar to the one I had with my then new '03 300m. Just
befor the 1000 mile mark the transmission would slam from 4th to third hard
enough to get the attention of people in the cars next to you. I brought it
to the dealer I bought it from and was told that evening that they could not
reproduce the problem, the Chrysler engineers had said that this was due to
the transmission being in a "learning" mode and to give it back and drive it
as is. I hadn't gone a mile and the problem manifest itself (the first time
it went from fourth to third) so I turned around and brought it back to the
dealer. After an aborted run around attempt by the service writer, I
insisted that a mechanic do a ride along or they could give me my money and
the keys to my old Grand Voyager back (I had the car less than a month).
The tech plugged in his DRM and we went for a ride. To make a long story
short, the tech reset the PCM parameters back to default which stopped the
shifting problem, and sent me on my way.

500 miles later, the problem expressed itself again. I got the usual run
around from the service writer, although I had been promised when I called,
that a mechanic would be available to ride along when I came in. The
service write "researched" the problem and said that this was a known
problem and that it would take 3 days to get it in and to bring the car back
(a tech had yet to lay eyes on my car at this point BTW). Since it was for
the most part undriveable, I told them to keep it and to rent me a
replacement for the 3 days. When the writer said she couldn't do that, I
insisted that she review the factory service contract.

Well they updated the firmware in the PCM as Chrysler wouldn't send them a
new one (it's their story and their sticking to it) and called me three days
later. My wife picked up the car during her lunch break. When I washed the
car the next day there was a deep scratch approx 9 in long on the right
front corner. It went through the color coat and into the soft bumper
panel.

I called them on Monday about the damage to the car (which I had bought new
from them less than two month prior) and they said they would have their
"touch up specialist" repair it. The resulting repair was worse than the
original damage!! After three attempts, the bumper was still splotchy and
had a surface texture of 400 grit sand paper. I took it across the street
to a collision shop that had done excellent work for me before and it cost
$700 to bring the bumper back to it's original finish - actually probably
better. The body shop mentioned that I was not the first victim of this
dealer that they had dealt with.

Well 1000 miles later, the transmission problem arose. I took it to a
dealer 25 miles away by manually shifting it to keep it out of 4th. They
called me that evening to tell me that they would need to replace the front
pump on the transmission under warranty and if I needed transportation, to
rent a car from a local company that Chrysler had a contract with and they
would reimburse me. I now drive the car 50 miles round trip to have my car
serviced rather than give the local dealer any whiff of my hard earned
money. The service attitude at this dealer is impeccible. When I show up
for an appointment, they take it right in and have me out of there in short
order. I checked the local dealers through the BBB before I took my car to
the 2nd dealer and they had been rated highly. The original one had
outstanding complaints.

After all this, as you might guess, my recommendation would be to talk to
another dealer (check BBB first) for the information that you want about the
complaint channels in DC. Be sure to tell them that complaint is about
another dealer.

Good luck. I apologize for the verbosity of this post but I hope it helps
your situation.

David B.

<TommyMorrison@webt­v.net> wrote in message
news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> Hi,>
I've been having problems with a local Chrysler dealership to whom I had> taken my car for repairs a few weeks ago. To put it bluntly, without> going into much detail, they did NOT fix the problem (a problem with the> car not starting intermittently). I'm out in excess of $1,000. I've> tried dealing with the dealership management and have also called the> 1-800 customer service line to no avail. Is there a name, number, or> address of someone higher up in Chrysler whom I could contact? I asked> the customer service representative, but he stated he could not disclose> such information. Thank you for your help.>


Add comment
Treeline 23 March 2005 03:11:06 [ permanent link ]
 Well, this will continue the top-down posting tradition, shhh.

How true it is. Halfway through your literate and informative post,
complete with clean grammar, like the smell of a brand new car,
I thought, get thyself to another dealer.

It's amazing? I went to a local dealer. Sometime great, the parts man
and the service writer came out to help me for free. The next time,
the service writer, a female, apparently did not like the shape of my
face and was quite unhelpful to a fellow whose car might just not start.
I began to get a very bad feeling. They would help you for free but
once money was brought into the equation, their co-workers turned
into predatory sharks. Weird. Disappointing.

I did not go to the BBB, an excellent suggestion for you. I went to
Click and Clack and found a dealer I could not believe. They even had
a shuttle service which I refused. They had freshly ground coffee that
was
safe from slaves on plantation. They had rugs on the floor of the
waiting
room. They fixed my car the first time perfectly, knock on wood,
and it was the TCM, similar to your problem. I had programming
firmware that needed upgrading.

And they did not even charge me to read the EEPROM the first time.
I knew it was bad from the subtle slow shifting of the EECM. No need
to read, just re-program it with the latest TSB firmware, dudes.

Jargon, acronyms, ain't it grand?

Keep posting. Reminds me of when people could write whole paragraphs
and make sense.


"D & J Bergevin" <bergevin-lee@world­net.att.net> wrote in message
news:XBk%d.156384$T­h1.45902@bgtnsc04-ne­ws.ops.worldnet.att.­net...> Your experience is similar to the one I had with my then new '03 300m.
Just> befor the 1000 mile mark the transmission would slam from 4th to third
hard> enough to get the attention of people in the cars next to you. I
brought it> to the dealer I bought it from and was told that evening that they
could not> reproduce the problem, the Chrysler engineers had said that this was
due to> the transmission being in a "learning" mode and to give it back and
drive it> as is. I hadn't gone a mile and the problem manifest itself (the
first time> it went from fourth to third) so I turned around and brought it back
to the> dealer. After an aborted run around attempt by the service writer, I> insisted that a mechanic do a ride along or they could give me my
money and> the keys to my old Grand Voyager back (I had the car less than a
month).> The tech plugged in his DRM and we went for a ride. To make a long
story> short, the tech reset the PCM parameters back to default which stopped
shifting problem, and sent me on my way.>
500 miles later, the problem expressed itself again. I got the usual
around from the service writer, although I had been promised when I
called,> that a mechanic would be available to ride along when I came in. The> service write "researched" the problem and said that this was a known> problem and that it would take 3 days to get it in and to bring the
car back> (a tech had yet to lay eyes on my car at this point BTW). Since it
was for> the most part undriveable, I told them to keep it and to rent me a> replacement for the 3 days. When the writer said she couldn't do
that, I> insisted that she review the factory service contract.>
Well they updated the firmware in the PCM as Chrysler wouldn't send
them a> new one (it's their story and their sticking to it) and called me
three days> later. My wife picked up the car during her lunch break. When I
washed the> car the next day there was a deep scratch approx 9 in long on the
right> front corner. It went through the color coat and into the soft bumper> panel.>
I called them on Monday about the damage to the car (which I had
bought new> from them less than two month prior) and they said they would have
their> "touch up specialist" repair it. The resulting repair was worse than
original damage!! After three attempts, the bumper was still splotchy
had a surface texture of 400 grit sand paper. I took it across the
street> to a collision shop that had done excellent work for me before and it
cost> $700 to bring the bumper back to it's original finish - actually
probably> better. The body shop mentioned that I was not the first victim of
this> dealer that they had dealt with.>
Well 1000 miles later, the transmission problem arose. I took it to a> dealer 25 miles away by manually shifting it to keep it out of 4th.
They> called me that evening to tell me that they would need to replace the
front> pump on the transmission under warranty and if I needed
transportation, to> rent a car from a local company that Chrysler had a contract with and
they> would reimburse me. I now drive the car 50 miles round trip to have
my car> serviced rather than give the local dealer any whiff of my hard earned> money. The service attitude at this dealer is impeccible. When I
show up> for an appointment, they take it right in and have me out of there in
short> order. I checked the local dealers through the BBB before I took my
car to> the 2nd dealer and they had been rated highly. The original one had> outstanding complaints.>
After all this, as you might guess, my recommendation would be to talk
another dealer (check BBB first) for the information that you want
about the> complaint channels in DC. Be sure to tell them that complaint is
about> another dealer.>
Good luck. I apologize for the verbosity of this post but I hope it
helps> your situation.>
David B.>
<TommyMorrison@webt­v.net> wrote in message> news:340-421F4032-5­60@storefull-3234.ba­y.webtv.net...> > Hi,> >
I've been having problems with a local Chrysler dealership to whom I
taken my car for repairs a few weeks ago. To put it bluntly, without> > going into much detail, they did NOT fix the problem (a problem with
car not starting intermittently). I'm out in excess of $1,000. I've> > tried dealing with the dealership management and have also called
1-800 customer service line to no avail. Is there a name, number, or> > address of someone higher up in Chrysler whom I could contact? I
asked> > the customer service representative, but he stated he could not
disclose> > such information. Thank you for your help.



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CarGuru > Chrysler > Chrysler Customer Service? 23 March 2005 03:11:06
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