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A great dealer story
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CarGuru > BMW > A great dealer story 9 April 2005 02:18:44

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A great dealer story

Hgl 7 April 2005 06:33:15
 My 2 year old 325i's driver-side floor mats kept creeping up toward the
pedals. I didn't have this problem when it was new. I discovered that the
dealer never installed the little plastic Velcro tabs that grab the
underside and keep the mat from moving. So, I visited my service department
and asked if they had 4 for me. The service rep asked for my credit card and
I said that I didn't want to pay for them; I just wanted her to give them to
me, since they were never installed. She called over the service manager who
informed me that he was not authorized to give them to me since the car was
already 2 years old. He needed somebody in "sales" to authorize their
release. I asked how much they were and he told me--are you ready for
this?-- 80 cents.

So, I wandered over to the showroom and flagged down a salesman. While I was
explaining my tale of woe to him another salesman came over with a large
plastic bag of floor tabs and asked me how many I wanted, for free. They
even helped me install them, for free, of course, even though I certainly
could have done it myself. The owner's daughter was informed of this and she
was mortified. I wonder what ever happened to the service manager?

Add comment
Hgl 8 April 2005 05:36:29 permanent link ]
 My 2 year old 325i's driver-side floor mats kept creeping up toward the
pedals. I didn't have this problem when it was new. I discovered that the
dealer never installed the little plastic Velcro tabs that grab the
underside and keep the mat from moving. So, I visited my service department
and asked if they had 4 for me. The service rep asked for my credit card and
I said that I didn't want to pay for them; I just wanted her to give them to
me, since they were never installed. She called over the service manager who
informed me that he was not authorized to give them to me since the car was
already 2 years old. He needed somebody in "sales" to authorize their
release. I asked how much they were and he told me--are you ready for
this?-- 80 cents.

So, I wandered over to the showroom and flagged down a salesman. While I was
explaining my tale of woe to him another salesman came over with a large
plastic bag of floor tabs and asked me how many I wanted, for free. They
even helped me install them, for free, of course, even though I certainly
could have done it myself. The owner's daughter was informed of this and she
was mortified. I wonder what ever happened to the service manager?

Add comment
Jeff Strickland 9 April 2005 02:18:44 permanent link ]
 My 11+-year old 325i's driver-side floor mats haven't had these clips for at
least 5 years that I know of, and the mats stay right where they belong.
Hmmm ...




"HGL" <HGL@cox.net> wrote in message news:BE7A061B.4F17%­HGL@cox.net...> My 2 year old 325i's driver-side floor mats kept creeping up toward the> pedals. I didn't have this problem when it was new. I discovered that the> dealer never installed the little plastic Velcro tabs that grab the> underside and keep the mat from moving. So, I visited my service
department> and asked if they had 4 for me. The service rep asked for my credit card
I said that I didn't want to pay for them; I just wanted her to give them
me, since they were never installed. She called over the service manager
informed me that he was not authorized to give them to me since the car
already 2 years old. He needed somebody in "sales" to authorize their> release. I asked how much they were and he told me--are you ready for> this?-- 80 cents.>
So, I wandered over to the showroom and flagged down a salesman. While I
explaining my tale of woe to him another salesman came over with a large> plastic bag of floor tabs and asked me how many I wanted, for free. They> even helped me install them, for free, of course, even though I certainly> could have done it myself. The owner's daughter was informed of this and
was mortified. I wonder what ever happened to the service manager?>


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CarGuru > BMW > A great dealer story 9 April 2005 02:18:44

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